Frequently asked questions

Product Usage & Application

Can I use tallow balm on my face?

Yes! It’s gentle enough for facial use and works as a moisturizer, primer, or even for soothing dry patches.

How often should I apply the balm?

Use as needed—daily for dry skin or as a spot treatment. A pea-sized amount is usually sufficient.

Can I layer it with other skincare products (e.g., serums, sunscreen)?

Yes! Apply serums first, let them absorb, then use the balm to lock in moisture. It works well under mineral sunscreen.

Will it clog pores or cause breakouts?

Tallow mimics skin’s natural sebum and is non-comedogenic. However, start with a small amount to test your skin’s response.

Ingredients & Safety

Does your balm contain common allergens (e.g., nuts, gluten, dairy)?

Our balm is free of nuts, gluten, and dairy.

I’m allergic to beef. Is this safe for me?

If you have a beef allergy, we advise against using tallow-based products. Consult your allergist first.

Are your products tested for heavy metals or contaminants?

Yes! We rigorously test for purity and contaminants to ensure safety.

Texture, Scent, & Packaging

Is the balm greasy or heavy?

It absorbs quickly without greasiness. Use sparingly—over-application might feel heavy.

Do you offer scented versions?

Currently, we only offer unscented balm to minimize irritation.

Is the packaging recyclable or sustainable?

Yes! Our jars/tubes are recyclable, and we’re transitioning to biodegradable materials.

Why does my balm look grainy or change texture?

Temperature fluctuations can cause natural texture variations. Gently warm it in your hands to restore smoothness.

Results & Guarantees

How soon will I see results?

Many notice softer skin within a few days, but long-term benefits (e.g., reduced eczema) may take 2-4 weeks.

Do you offer a satisfaction guarantee?

Yes! If unsatisfied, contact us within 30 days for a refund or exchange.

Technical & Support

How do I perform a patch test?

Apply a small amount to your inner forearm. Wait 24 hours to check for reactions.

Can I speak to someone directly?

Email [support@shoptallowtime.com] for urgent issues.

Seasonal/Regional

Is the balm suitable for hot/humid climates?

Yes! Use a thin layer—it absorbs quickly and won’t feel heavy.

Does it work in cold/dry weather?

It’s ideal for harsh conditions! Tallow creates a protective barrier against wind and dry air.